NESTA BV (KBO: BE0867424478) processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian legislation. For questions regarding this policy: +32 2 361 34 66
PURPOSE OF PROCESSING
We process personal data for:
managing reservations
customer interactions
orders and deliveries
invoicing
service communication
customer relationship management
review and loyalty follow-up
Personal data may also be processed for marketing purposes, but only where explicit consent has been provided.
LEGAL BASIS
We process personal data based on:
Performance of a contract (Art. 6.1.b GDPR) e.g. reservation management
Legitimate interest (Art. 6.1.f GDPR) e.g. CRM enrichment, review requests
Consent (Art. 6.1.a GDPR) e.g. newsletter subscription
Marketing communications are only sent on the basis of explicit opt-in consent.
Making a reservation does not automatically subscribe you to marketing communications.
RESERVATIONS
Restaurant reservations are handled via our booking provider TableFever. When making a reservation, TableFever collects:
name
email address
phone number
reservation date/time
party size
optional notes (e.g. allergens)
NESTA receives reservation data solely for:
booking management
reservation follow-up
service communications
CRM enrichment
customer service
Reservation data may be integrated into our CRM environment (Zoho) for operational purposes.
MARKETING COMMUNICATIONS
NESTA sends newsletters and promotional emails only to individuals who have explicitly opted in. Opt-in may occur through:
website sign-up forms
in-restaurant QR sign-up
loyalty registration
booking interfaces where explicit consent is requested
You may withdraw your consent at any time via the unsubscribe link or by contacting us.
SERVICE COMMUNICATIONS
We may send:
reservation confirmations
reminders
updates
review requests
These communications are necessary for service delivery and do not require marketing consent.
PROCESSORS
We use external service providers who process personal data on our behalf, including:
TableFever (reservation platform)
Zoho Corporation (CRM & operational systems)
3s*Balance BV (operational CRM and marketing support)
These providers process data solely under our instructions and appropriate data processing agreements.
DATA RETENTION
Personal data is retained only as long as necessary for:
reservation execution
legal obligations
customer relationship management
CUSTOMER RIGHTS
You have the right to:
access
rectify
erase
restrict processing
object
data portability
Requests may be submitted via our client portal : https://crm.nesta.style/portal/login.sas
DIRECT MARKETING
You may object at any time to the use of your data for marketing purposes.
Marketing communications will only be sent where prior consent has been obtained.
COOKIES
Cookies are used to enhance functionality and analytics.
Marketing cookies are placed only after your consent.
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